Legal
Refund Policy
Digital content unlocks right away, so it is generally non-refundable. If something went wrong with your purchase, tell us and we will make it right.
Last updated October 27, 2026
This policy covers paid purchases in our games, including permanent AHDClient access and Supporter plans. Payments are handled by Stripe or Patreon.
Why most purchases are non-refundable
When you buy permanent client access, it unlocks in your account straight away and you can start using it immediately. Because you get the content the moment you pay, these purchases are generally non-refundable once they are delivered.
When we will make it right
We are a small studio and we want players treated fairly. Email contact@lakesidegames.net within 14 days of your purchase and we will sort it out if:
- You were charged twice for the same thing.
- You paid for something that was never delivered to your account.
- You bought something by mistake and have not used it.
- Something else went wrong with the transaction.
Tell us your Lakeside ID, what you bought, and what happened. If a refund is the right fix, we will process it back to your original payment method through Stripe. Refunds usually take a few business days to appear, depending on your bank.
What this covers
- Permanent AHDClient access. The one-time $20 purchase for local Singleplayer and Worldsim.
- Supporter plans. Monthly plans are recurring support, not a one-off game purchase. Cancel through Stripe or Patreon; cancellation stops future billing but does not refund past months.
Patreon and subscriptions
Patreon support is a recurring pledge, not a game purchase, and is managed through Patreon under their terms. You can cancel a pledge anytime from your Patreon account. Stripe Supporter plans can be managed from your Lakeside account.
Contact
For anything about a purchase or refund, email contact@lakesidegames.net. See also our Terms of Service.